Return & Refund Policy

Last updated: October, 2026

All sales are final. Once an order has been placed, we do not accept returns, exchanges, refunds, or customer-requested cancellations. Damaged, Defective, or Incorrect Orders If your order arrives damaged, defective, or incorrect, contact us at hello@hgfacialist.com within 7 days of delivery. Include your order number and clear photos of the item and its packaging. We will review the issue and, when appropriate, may provide a replacement or another resolution at our discretion. Contacting us does not guarantee a replacement or other resolution. Shipping Fees Shipping fees are non-refundable. Order Review Please review product descriptions, ingredients, and your shipping information carefully before placing an order. Order Cancellations by HG Facialist HG Facialist may refuse or cancel an order because of product availability, a pricing error, suspected fraud, or other reasonable circumstances. If we cancel an order after payment has been processed, the applicable amount will be refunded. Product Safety All products are intended for personal use only and should be used as directed. Review ingredient information before use. If you have sensitive skin, known allergies, are pregnant or nursing, or have a medical condition, consult a qualified healthcare professional before using any product. Discontinue use if irritation occurs. Our products are not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary. Contact For questions about a product order, contact hello@hgfacialist.com.