Client & Medical Spa Policies

Last updated: September, 2026

Our policies are designed to provide a safe, respectful, and seamless experience for every HG Facialist client. By booking an appointment, purchasing a treatment or package, or visiting our studio, you acknowledge and agree to the policies below.

Appointments

HG Facialist operates primarily by appointment. Walk-ins are not guaranteed and may not be accepted.

Appointments may be booked online, by telephone, or through an authorized HG Facialist booking platform. Appointment availability is subject to change.

Credit Card and Deposits

A valid credit card or deposit may be required to reserve an appointment. Your appointment is not confirmed until all required booking information and payments have been received.

Deposits are applied toward the scheduled service unless otherwise stated. Deposits may be forfeited when an appointment is canceled or rescheduled outside the permitted cancellation window.

Cancellations and Rescheduling

Appointments must be canceled or rescheduled at least 24 hours in advance.

Cancellations or rescheduling requests made within 24 hours of the appointment may result in the loss of the deposit or a late cancellation fee equal to the required service deposit.

To cancel or reschedule, please contact HG Facialist directly or use the link included in your appointment confirmation.

No-Shows

Failure to attend a scheduled appointment without prior notice may result in a charge of up to 100% of the scheduled service price or the loss of the deposit on file.

Future appointments may require advance payment.

Late Arrivals

Please arrive on time for your appointment. If you arrive late, your treatment may be shortened to avoid delaying subsequent clients.

When there is not enough time to perform the service safely or effectively, the appointment may need to be rescheduled. Late arrivals remain responsible for the scheduled service charge.

Medical and Emergency Exceptions

We understand that emergencies and unexpected circumstances happen. Please contact us as soon as possible.

Exceptions are considered individually and are not guaranteed. HG Facialist may request reasonable supporting information when appropriate.

Consultations and Treatment Eligibility

A consultation or skin assessment may be required before certain treatments.

Services are provided only when the treating professional determines that the treatment is appropriate for the client. HG Facialist reserves the right to modify, postpone, or decline a service when necessary for health, safety, treatment suitability, or professional reasons.

Health Information

Clients must provide complete and accurate information regarding allergies, medications, pregnancy, medical conditions, recent procedures, and other circumstances that could affect treatment.

Please notify your provider of any changes before each appointment. Withholding relevant information may affect treatment eligibility and results.

Treatment Results

Treatment experiences and outcomes vary from person to person. HG Facialist does not guarantee a particular result, timeline, or outcome.

Before-and-after images, testimonials, and treatment descriptions are provided for informational purposes and do not represent guaranteed results.

Minors

Clients under 18 must have authorization from a parent or legal guardian. A parent or guardian may be required to attend the consultation or appointment.

Certain services may not be available to minors, regardless of parental authorization.

Guests and Children

To preserve a safe and relaxing environment, please attend your appointment without additional guests unless assistance or prior approval is required.

Children should not be left unattended in the studio.

Payments

Payment is due at the time services are provided unless otherwise stated in writing. HG Facialist accepts the payment methods displayed during booking or checkout.

Prices, services, promotions, and availability may change without notice. Promotions cannot be combined unless expressly stated.

Packages, Programs and Memberships

Packages, treatment programs, prepaid services, memberships, and promotional offers may be governed by separate terms presented at the time of purchase.

Unless those terms expressly state otherwise, purchases are personal, nontransferable, and not redeemable for cash.

Service Refunds

Completed services are nonrefundable.

If you have a concern regarding a treatment, please contact HG Facialist promptly so the team can review the situation and recommend appropriate next steps. Corrective services, credits, or other accommodations are not guaranteed and are determined individually.

Retail and Online Purchases

Product purchases, shipping, exchanges, and returns are governed by the policies displayed at checkout or on the applicable Shipping & Returns page.

Products purchased through an external or affiliate retailer are subject to that retailer’s policies. HG Facialist does not control or process returns for third-party purchases.

Respectful Conduct

HG Facialist is committed to maintaining a respectful and professional environment.

Harassment, abusive language, threatening behavior, discrimination, inappropriate conduct, or conduct that compromises the safety or comfort of clients or team members will not be tolerated. Service may be refused or discontinued when necessary.

Personal Belongings

Clients are responsible for their personal belongings while visiting the studio. HG Facialist is not responsible for lost, stolen, or damaged items, except where responsibility cannot legally be excluded.

Policy Updates

HG Facialist may update these policies periodically. The version published on the website at the time of booking or purchase will apply unless otherwise required by law.

Contact Us

Questions about these policies may be directed to:

HG Facialist
1414 NW 107th Avenue, Suite 314
Doral, Florida 33172
Phone: (305) 363-9092
Email: hello@hgfacialist.com